HealthSunday, November 8
University Hospitals says MyChart is back after more than two weeks offline
The 5AM North Olmsted team
If you're a University Hospitals patient, you can log in to MyChart again. UH announced Saturday that the portal is available. It had been down since Oct. 22, when UH disconnected its systems from the internet after it detected unusual activity on its servers.
MyChart was down from Oct. 22 until Saturday
- Oct. 22UH disconnects its systems from the internet after detecting unusual activity.
- Oct. 28UH says patients are seeing virtually no impact on the level of care.
- Nov. 5UH says hospitals, emergency departments and physician offices remain open.
- Nov. 7UH announces MyChart has been restored.
Sources: Cleveland.com, News 5 Cleveland WEWS
Not everything is caught up. UH says some features may not be fully functional yet. UH also says it will never call, text or email to ask for personal information such as your password or full Social Security number.
- Delays: new test results and other data may show up late
- Suspicious call or message: don't respond; call your doctor's office
- Cause: UH gave no new details about the incident Saturday
UH says its hospitals and offices stayed open during the outage
| Part of UH | What UH says |
|---|---|
| Hospitals | Remained open |
| Emergency departments | Remained open |
| Physician offices | Remained open |
| Appointments and procedures | Vast majority continued |
Sources: Cleveland.com, News 5 Cleveland WEWS
The outage sent patients to the phones. Lifelong UH patient Stephen Bloomfield described a 20-minute wait on music before someone answered the phones. UH said it was working to increase its call capacity.